FAQs

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Frequently Asked Questions

What is your room cancellation policy?
Cancellations received within 72 hours of arrival will incur a late cancellation fee of one night’s accommodation. Bookings made via third party agents / websites sites may have different cancellations policies or fees (Please refer to booking paperwork or confirmation).
What is check in? Can I check in early?
Check-in time is 2pm, however, if you arrive earlier, luggage storage is available and you’re welcome to utilize our hotel facilities. A request for early check-in can be made with Reservations but cannot be guaranteed and charges may apply.
What time is check-out? Is there a charge for late check-out?
Check out time is 12pm. Depending on availability an extended checkout is available at a fee.
How do I get to the hotel?
Please see our map on contact us page
Does the hotel provide parking facilities? Is it included in my room rate?
Private parking is available at surrounding of hotel and charges applicable depending duration of parking. Nearest private parking is only a minute walking as below: Private Parking - Behind Hotel 99 Pudu, which is Jalan Pudu Lama. At Pudu Raya Bus Terminal - Opposite of hotel 99 Pudu. At Tung Shin Hospital – 200 meters from hotel 99 Pudu. Parking is not included in the room rate.
Is there a safety deposit box available at the hotel?
There is a safety deposit box in every guest room. They are available free of charge.
Do you have hairdryers in the rooms?
Hairdryers are available in every guest room.
Do you have connecting rooms?
Yes, we do have connecting rooms, however, connecting rooms must be requested in advance and cannot be guaranteed.
What age do kids stay for free?
Children under the age of 12 stay free if using existing bedding with adult. Guests over 12 years old are considered as adults.
Are the room rates per room or per person?
The rates charged are per room although the cost may differ slightly for single, double and triple occupancy. All room rates quoted are based on per room per night basis.
Does the hotel have internet access?
Yes, all rooms have free WiFi access. We also offer free WiFi access in public areas.
Does the hotel offer any airport transfer?
No, the hotel does not have an airport transfer service, however we can recommend a company that we use frequently.
How far is your hotel to the bus station?
Pudu Sentral (formerly known as Puduraya) Bus Station is less than 3 minutes walking distance from Hotel.
How far are you from major tourist attractions?
Petaling Street (China Town) - 12 Minutes Walk (1.8km) Plaza LowYat - 15 Minutes Walk (1.1km) Berjaya Time Squre -15Minutes Walk (1.1km) Central Market - 18 Minutes Walk (1.8km) Fahrenheit88 - 19 Minutes Walk (1.4km) Sungei Wang - 19 Minutes Walk (1.1km) Pavilion - 20 Minutes Walk (1.4km) KL Tower - 28 Minutes Walk (2.5km) Merdeka Square - 30 Minutes Walk (1.4km) KLCC Tower - 18 Minutes Drive (2.5km)
Can I make a booking on last minutes?
As long as the room is available upon your confirmation, you are able to make a booking via online or our website.
Does hotel accept foreign currency?
No, we only accept Ringgit Malaysia (RM).
Are the room rates include breakfast?
All room rates quoted are exclusive of breakfast.
Does the guestroom has private bathroom?
Yes, all guestrooms are equipped with private bathroom with hot shower
Does the hotel has extra bed?
No, extra bed is not available.
Does the hotel has non-smoking rooms?
Yes, most of our rooms are non-smoking and are available upon request.
Does the hotel has accessible rooms?
Yes, we have accessible rooms. All of these rooms include roll-in showers.